Refund policy

Return & Refund Policy

At Big Kollege, every piece is crafted to order with intention and purpose. As a result, all sales are final. We do not accept returns, exchanges, or refunds.

We hold ourselves to the highest standard of quality. In the rare event that your order arrives with a manufacturing defect or an incorrect item was sent, we will make it right.

To initiate a quality claim, contact our team at bigkollege@gmail.com within 7 days of delivery. All claims must include your order number and clear photographic evidence of the issue. Claims submitted without documentation will not be considered.

Please note that ordering an incorrect size does not qualify for an exchange or refund. We encourage all customers to review our size guide carefully prior to purchase.

Big Kollege reserves the right to approve or deny any claim at our sole discretion.

Thank you for your support. Every purchase means something here.